The actual reality.
When I was working in the education industry;
We often listen to the words being spoken, yet we interpret those words in its literal context based on our pre-defined personal opinions, which may at times be judgmental, tenacious views. In that process we eventually fail to grasp what people are trying to convey.
Thus, before we stop people in their tracks, give a thought on the underlying issues that made people utter such words. Listen to their behaviours. Listen to their facial expressions and body gestures. Listen to the things they conceal or have difficulties in voicing out. Listen not solely by using your ears, but include your mind and your heart to it. Strive to listen to the words which are not being uttered. Strive to empathize. Only then, speak.
Going home soon. :)
5.26pm Malaysian Time